Returns & Exchanges Policy
Our Returns Policy
Please read our policy carefully to ensure your return meets our policy.
We gladly accept returns of unworn and unwashed items within 30 days of purchase, as follows:
Shipping fees are nonrefundable.
Gift Returns
We offer gift cards for all gift returns within 30 days of purchase.
Exchanges
We offer free exchanges. Please select the item you're returning, and you'll be prompted to select a new size. Print your return label and ship back your return order. As soon as your return is scanned by USPS, your exchange order will be placed.
Questions
If you have any questions or concerns regarding your order, please email ciao@shopsitano.com before initiating your return.
Return and Exchange Instructions
Prepaid Returns (US Customers Only)
When you use our prepaid return label, you will receive an email when we receive your return. Returns are typically processed within 14 business days of receipt, and you will receive an email when your refund or store credit has been issued. Please note, refunds may take up to five business days to reflect on your account due to varying processing times by payment providers.
Questions?
We’re happy to help. Contact us at ciao@shopsitano.com
Please read our policy carefully to ensure your return meets our policy.
We gladly accept returns of unworn and unwashed items within 30 days of purchase, as follows:
- Sale Items: Items purchased on sale are eligible for store credit only.
- Final Sale Items: Items marked final sale are nonrefundable and cannot be returned.
- Gift Cards: Gift cards are nonrefundable and cannot be returned.
Shipping fees are nonrefundable.
Gift Returns
We offer gift cards for all gift returns within 30 days of purchase.
Exchanges
We offer free exchanges. Please select the item you're returning, and you'll be prompted to select a new size. Print your return label and ship back your return order. As soon as your return is scanned by USPS, your exchange order will be placed.
Questions
If you have any questions or concerns regarding your order, please email ciao@shopsitano.com before initiating your return.
Return and Exchange Instructions
Prepaid Returns (US Customers Only)
- Read the policy above and check that your return is within the 30-day return window. We only accept returns within 30 days of purchase. We offer free shipping on returns and exchanges.
- Begin the process by visiting our Returns Portal.
- You will receive your shipping label and confirmation via email. Please use the poly mailer provided in your original shipment to reduce waste.
Click here to start your return/exchange.
- Read the policy above and check that your item(s) are eligible for return. We only accept returns within 30 days of purchase. Please note, gift returns will be processed in the form of a gift card.
- Begin the process by visiting our Returns Portal.
- You will receive your shipping label and confirmation via email.
Click here to start your gift return.
When you use our prepaid return label, you will receive an email when we receive your return. Returns are typically processed within 14 business days of receipt, and you will receive an email when your refund or store credit has been issued. Please note, refunds may take up to five business days to reflect on your account due to varying processing times by payment providers.
Questions?
We’re happy to help. Contact us at ciao@shopsitano.com